Area Agency on Aging

Flue Shots to begin early this year.

Local Health Departments throughout the area will be administering flu shots for senior groups.

District Three Senior Services offers a variety of

opportunities for senior citizens who want to remain active in their

communities…

Volunteer and paid job opportunities are available for people age 55

and older. District Three’s Retired and Senior Volunteer Program (RSVP)

includes nearly 1,000 members providing valuable community services in hospitals, libraries, senior centers, and other public facilities. Job training and community service employment opportunities are also available for people age 55 and older with limited incomes.

For those interested in joining an active senior group, District Three hosts 16 congregate nutrition sites and works cooperatively with numerous other senior groups. These organizations enjoy fellowship, informational programs, crafts, recreation, nutritious meals, shopping outings, and other social activities.

The disease prevention and health promotion program offers health

screenings, flu shots, and informational programs for senior groups

through out the area.


District 3

For older people with specific needs, District Three is both a source of information and a provider of services…

Information and assistance services help to link seniors with the people and organizations who can meet their needs. Direct emergency financial assistance, help with civil legal matters, health insurance counseling, chore, and minor home repair are among the services provided. The Ombudsman Program helps resolve complaints and concerns about care in nursing homes, adult care residences, and in-home services. The Guardianship Program works with courts and other agencies to represent indigent adult clients who no longer have the capacity to make decisions themselves. As the designated Area Agency on Aging, District Three also serves as an advocate for the elderly and works to prevent elder abuse.

District Three Senior Services offers a variety of opportunities for senior citizens who want to remain active in their communities…

Volunteer and paid job opportunities are available for people age 55 and older. District Three’s Retired and Senior Volunteer Program (RSVP) includes nearly 1,000 members providing valuable community services in hospitals, libraries, senior centers, and other public facilities. Job training and community service employment opportunities are also available for people age 55 and older with limited incomes.

For those interested in joining an active senior group, District Three hosts 16 congregate nutrition sites and works cooperatively with numerous other senior groups. These organizations enjoy fellowship, informational programs, crafts, recreation, nutritious meals, shopping outings, and other social activities.

The disease prevention and health promotion program offers health screenings, flu shots, and informational programs for senior groups through out the area.

For the frail and home-bound elderly, District Three provides

an array of services designed to support personal independence and enhance family caregiving.

Care Managers assess client needs and develop coordinated plans of care that utilize community and family resources. Nutritious home delivered meals along with regular checking phone calls or visits by volunteers are among the services that can help many elderly people maintain independence. Homemaker services are available on a sliding fee scale for those who need assistance in maintaining their homes. Respite (Personal Care) services can provide relief for caregivers when caregiving becomes a full time job. Caregiver support groups are available in some communities.

The goal of these programs is to help people to remain in their own homes as long as possible.

District Three Public Transit provides transportation services to all ages…

District Three also operates a public transit program that is available to all age groups. This service includes shopping routes, shuttle services and college commuter routes throughout the rural areas of the district. Municipal affiliates include the Abingdon, Galax, Marion and Wytheville Public Transit Services and the counties of Bland and Washington Public Transit Services.

Overview

The New Freedom bus routes provide express service to regional medical and shopping centers outside of the District Three Public Transit service area. The fare is $1 for a round trip. Vehicles are accessible for persons with disabilities.

Eligibility

Anyone can ride, but in the case of high demand, elderly passengers and passengers with disabilities will receive preference.

Schedules

A timetable is available for each of the five New Freedom routes. Just ask your driver, call our reservation line or check our website.

COMMON QUESTIONS

Q: Can the bus pick me up at my house?

A: To help as many passengers as possible the buses cannot deviate from their assigned routes.

Q: If I am finished early can we go home ahead of schedule?

A: The final decision for early return trips will remain with the driver. He/she carries a cellular phone and should give

you the number. When you’re ready to return, call and inform your driver. If all of the passengers on a particular day are ready to go home early the driver may elect to run the return trip early.

Q: Can I park my car at the bus stop?

A: District Three has no agreements with property owners regarding parking. Many of the business owners whose parking lots

we use as bus stops will tow your vehicle if you don’t have permission to park there. Neither District Three Public Transit nor the individual business owners will be responsible for damage to cars left at bus stops.

Q: What if I encounter an emergency while on a trip, what do I do?

A: Passengers will be provided information which includes driver and central dispatch phone numbers.

Q: If my appointment runs late how do I get home?

A: For the benefit of all passengers the New Freedom routes must stick to a consistent schedule. We ask that you try to

schedule appointments so that you will not be required to stay past your route’s departure time. Most doctors can work with you to keep appointments within the available window if you explain your situation in advance. If there is no other option contact your driver or the reservations line as soon as possible and explain your situation. The driver will work with you and the dispatcher for an appropriate solution.

Q: If my appointment runs late how do I get home:

A: The New Freedom routes have to stick to a consistent schedule. We ask that you try to schedule appointments so that you will

not be required to stay past your route’s departure time. Most doctors can work with you to keep appointments within the available window. If you miss your bus, contact our dispatcher at the reservations line as soon as possible.

Q: How long do I have for my appointment or for shopping until the bus comes back for me?

A: The time varies with each route. The driver will give you the exact time for pick up but generally you have around three

hours to wind up your visit.

Q: Could I arrange for an additional or alternate destination?

A: It is possible if the destination requested is close to the existing route. This will need to be considered on a case-by-case basis by the scheduler.

Q: Is this a permanent service?

A: The current New Freedom grant is for one year of service with the possibility of a second year. Service may continue based on demand and available funding.

NEW FREEDOM ROUTES ARE OPEN TO THE PUBLIC

old man and old woman

Reservations: 783-3236 • (866) 991-1623

Deaf, Hard-of-Hearing, Speech Disabled?

Call the Virginia Relay: Dial 771

Want to shop? Do You Have a Medical Appointment?

Let Us Do the Driving!!

Community Stops

Stops are conveniently located along the I-81, I-77, and US 16/58

corridors. Most of the bus stops are located at restaurants or area

businesses where you could wait inside.

If you are planning to ride one of our New Freedom routes please call

to reserve your spaces. Routes will not operate if there are no

reservations. Please cancel if you find you are not able to make the

trip you’ve scheduled.

Destinations

Transportation is available to these Hospital and Medical facilities:

  • James Quillen VA Medical Center
  • Holston Valley Medical Center
  • Bristol Regional Medical Center
  • Bristol Outpatient VA Clinic
  • Salem VA Medical Center
  • Carilion Roanoke Memorial Hospital
  • Carilion Roanoke Community Hospital
  • Carilion New River Valley Medical Center
  • Lewis-Gale Medical Center
  • Northern Hospital of Surry County
  • Wake Forest University Baptist Medical Center

Transportation is also available to these shopping centers:

  • The Johnson City Mall
  • Hanes Mall in Winston-Salem, NC
  • Valley View Mall in Roanoke, VA

For the New Freedom routes to be successful, passengers must be conscious of the narrow window of time available to them to get their appointments accomplished before the bus must make its return trip. Generally, a period of at least three hours is available to the passenger when they arrive at their destination.

CARE COORDINATION FOR ELDERLY VIRGINIANS

What is Care Coordination?

Care Coordination is a program that helps eligibile people by finding, coordinating, and monitoring the services they need.

What is a Care Manager?

A Care Manager is a trained professional who helps eligible individuals by performing the following tasks: Problem Identification

Assessment

  • Identification of Resources
  • Development of a Care Plan
  • Implementation of Care Plan
  • Monitoring of Care Plan
  • Advocacy

Who is Eligible?

Care Coordination is available to people age 60 and older who need assistance with activities of daily living and who need services to continue to live in their communities.

Who Can Care Coordination Help?

  • People who live alone and need help getting or coordinating services.
  • People whose homes need to be repaired or adapted to meet their needs.
  • People who have emotional or physical problems and may lack family or community support.
  • People who already receive services from Medicaid or Medicare, but who need additional assistance.

How Can I Get Care Coordination Services?

Contact a Client Services Worker (by calling District Three Senior Services) and provide information regarding your situation.

A Care Manager will come to your home to assess your needs.

If you qualify, the Care Manager will assist you in getting the services you need, coordinate those services, and monitor them.

The Care Manager will, from time to time, reassess your situation to assure the services you are receiving are appropriate. Services are available to eligible individuals regardless of income. Most clients are not required to pay for Care Coordination services; however, a fee may be assessed, based on income.

For additional information about District Three services, contact the nearest office…

Central Office:

FAX: (276) 773-3015

Email: district-three@smyth.net. 

The mailing address

4453 Lee Highway, Marion, VA 24345-4270.

Office locations and phone numbers are as follows:

Guynn Center, Independence

(276) 728-3015

4453 Lee Highway, Marion

(800) 541-0933 – toll free

(276) 783-8157


Abingdon

181 East Main Street, Abingdon • (276) 676-2148

Bristol

325 Edmond Street; Suite 3, Bristol • (276) 645-1031

Galax

300 West Oldtown Street, Galax • (276) 236-5228

Hillsville

Carroll County Senior Center, Hillsville • (276) 728-4291

Wytheville

535 South 12th Street, Wytheville

(276) 228-6629

District Three is a coalition of local governments working together to provide needed services…

 Member governments include the Virginia counties of Bland, Carroll, Grayson, Smyth, Washington, and Wythe; the cities of Bristol and Galax; and the major towns of Abingdon, Marion, and Wytheville.